Dispatcher Resume Samples [911, Police, Freight, Truck]

Dispatcher Resume Samples [911, Police, Freight, Truck] Dispatcher Resume SampleMichael Spencer911 Emergency Response Dispatchermichael.spencer@gmail.com(347) 777-3322linkedin.com/in/michaelspencerSummary of QualificationsEffective emergency 911 dispatcher with over 3 years experience with high-demand EMS systems. Prior, 2+ years experience as a trucking and freight dispatch coordinator. NYS DOH BLS-FR certified. Seeking to leverage top communication skills and 1,000+ dispatched calls to become the 911 dispatch lead for the NYPD-North Division.Work ExperienceEmergency 911 DispatcherMarch 2016June 2019NYS Emergency Response, Yonkers, NYKey Qualifications ResponsibilitiesDispatched over 1,000 police, firefighters, or medical emergency personnel as necessary and appropriate in response to citizen calls.Prioritized calls and emergency SMS messages by importance and urgency.Determined most appropriate traffic routes for emergency response vehicles.Maintained awareness of emergency vehicle locations at all times to keep cross-agency communicat ion clear and effective.Recorded all calls, SMS texts, emergency and non-emergency responses, and other actions in both written and digital formats.Key AchievementsAwarded the 2018 Team Member of the Year prize from the American Dispatcher Association.Trucking Freight DispatcherJanuary 2014March 2016Emerson Freight Logistics, Brooklyn, NYKey Qualifications ResponsibilitiesScheduled truck drivers, delivery vehicles, best traffic routes, and ideal delivery windows and timeframes as necessary.Accepted consumer and business client phone calls and emails to coordinate delivery schedules and logistics.Generated bills of lading, freight invoices, and delivery receipts, while maintaining records of all transactions and deliveries.EducationBachelor of Science in Criminal JusticeBrooklyn College, Brooklyn, NYGraduation: 2013Relevant Coursework: Criminology, Drugs and Crime, Crime Mapping, Pattern Analysis, Criminal Profiling, Measurement and Analysis, Criminal Procedures, Human Trafficking , Cultural Diversity, Police Community, Emergency Services Response, Professional Communications.Key SkillsExcellent Communication (Verbal, Written) ListeningEmpathy CompassionDispatching Console SwitchboardRadio Telephone ConsoleMultitasking SkillsPrioritizing Calls Based on Urgency and ImportanceComputer Aided Dispatch SystemCalm Under Stressful SituationsCertificationsEmergency Number Professional Certification, National Emergency Number AssociationEmergency Telecommunicator Certificate, National Academies of Emergency DispatchPublic Safety Telecommunicator (PST) Certification, APCOFreight Broker Dispatcher Training Certification, American Logistics AcademyNew York State Department of Health Basic Life Support First Response (BLS-FR)Awards2018 Team Member of the Year, American Dispatcher AssociationMembershipsNational Emergency Number Association (NENA)National Academies of Emergency Dispatch (NAED)Association of Public-Safety Communications Officials (APCO)American Logistic s Academy (ALA)LanguagesSpanish (Latin American): Professional Working ProficiencyWant to save time and have your resume ready in 5 minutes? Try our resume builder. Its fast and easy to use. Plus, youll get ready-made content to add with one click. See 20+ resume templates and create your resume here.Sample Dispatcher ResumeSee more templates and create your resume here.One of our users, Nikos, had this to say:[I used] a nice template I found on Zety. My resume is now one page long, not three. With the same stuff.Create your resume nowCheck out other sample resume guides related to dispatcher jobs:Logistics ResumeTruck Driver ResumeDelivery Driver ResumeBus Driver ResumeEMT/Paramedic ResumePolice Officer ResumeFirefighter ResumeSecurity Guard ResumeSecurity Officer ResumeBest Resume ExamplesAbove was our take on the perfect dispatcher resume sample.Now, lets make yoursHeres how to write a dispatcher resume:1. Choose the Best Format for Your Dispatcher ResumeDispatchers are communica tions liaisons responsible for effectively organizing and communicating between a base of operations and road units. Your dispatcher resume should prove you are prevalent in emergency services, transportation companies (taxis), and freight and trucking operations.Whether youre aim is to be a 911 dispatcher, security dispatcher, or service dispatcher, communication is key.Same on a dispatch resumeYou need to communicate your eligibility by choosing the ideal resume format which keeps it all in an easy-to-read layout.Heres how to format a dispatcher resume template effectively:Start with the resume header and your resume contact information.Keep the various resume parts in order with bold titles.Use the best resume format, likely the chronological resume layout.Choose the best font to use for a resume, something legible and distinct.Pro Tip: Send your resume in PDF format unless they ask for one in Microsoft Word within the job ad. A PDF resume can be read on any computer or phone the y want to open it on.2. Write a Dispatcher Resume Objective or SummarySometimes called a professional profile, a resume objective or summary is your elevator pitch.As a short opening paragraph, it gives employers an introduction to you, your background, skills, experience, and career goals.However, like the flashing lights of an ambulance, its got to grab their attention from the moment they lay eyes upon it.A professional summary is ideal if youve plenty of dispatch experience. Using a numbered achievement to prove youre valuable, the summary statement sums your previous dispatch experience up for them in a neat little package.A professional objective is the one to use when you have little or no experience. Instead of summing up your experience, the objective statement talks up your career goals. It still provides them with a quantifiable accomplishment, however.Pro Tip: Write your dispatcher resume objective or summary statement last, even though its the first thing theyll read. U sing this method, youll have a better idea of the juiciest morsels of information to sum up in the heading paragraph.3. Create the Perfect Dispatcher Job Description for a ResumeYour security dispatcher or police dispatcher resume work experience section has got to deliver a one-two punch. It builds you up with relevant job duties and seals the deal with a key win.SoTo create an awesome dispatcher job description resume section:Place your current or last job first, followed by the one before that, all the way down.Start with your positions job title, then add dates at the job, followed by the agency or company name.List 5 or 6 bullet points giving them your job responsibilities and tasks.Begin each bullet entry with an action word (e.g., dispatched, coordinated, etc.).Give 1 or 2 measurable achievements to prove you know what youre doing.Write a tailored resume, because employers hate those generic versions.Pro Tip: Are you writing a no-experience resume for dispatcher jobs? Dont wo rry. Most dispatch jobs provide on-the-job training. However, still list the most dispatch-relevant job responsibilities to increase your chances of getting that interview call.4. Make Your Dispatcher Resume Education Section ShineYou might not need more than a high school diploma for most dispatcher jobs.However, it doesnt mean you can slack with the education on a resume.SoHeres how to win them over on a dispatch resume education section:List your most advanced educational achievement first.Include the degree or certificate earned, college name and location, and your date of graduation.If relevant to your particular dispatch job, add coursework, academic awards, and a minor.Include high school on your resume for dispatcher jobs only if you dont have a completed degree from a college or technical school.Pro Tip: Whats relevant coursework for dispatch jobs? Depends on the type. For emergency services, health and public service coursework is fitting. On the other hand, freight and tr uck dispatchers would benefit from adding any logistics and supply chain classes taken.5. Highlight Your Dispatcher Skills Resume SectionAccording to the BLS, between 2016 and 2026 in the United States alone:Police, fire, and ambulance dispatchers (public safety telecommunicators) are expected to increase by 8% (8,200 jobs).All other dispatcher jobs, from trucking to taxis to airlines, will increase by almost 100,000 jobs, combined.Youve got truckfuls of competitors.SoBeat those other candidates by listing the best skills for dispatcher jobs on your resume:Key Dispatcher Skills Strengths for Dispatcher ResumeEmpathy CompassionDispatching Console SwitchboardFreight Bills and InvoicesRadio Telephone ConsoleMultitasking SkillsPrioritize Calls Based on Urgency and ImportanceShipping and Dispatch DocumentsComputer Aided Dispatch SystemCalm Under Stressful SituationsLogistics Supply ChainArranging Deliveries PickupsMicrosoft Office Google DocsAttention to DetailAccountabilityDepart ment of Transportation Regulations (DOT regs)Excellent Communication (Verbal, Written) ListeningInterpersonal SkillsLeadership SkillsTeamwork AbilitiesCreative Thinking AbilitiesDecision Making AbilitiesCritical Thinking AbilitiesManagement SkillsProject Management SkillsTime Management AbilitiesProblem Solving AbilitiesHold up a sec, thoughAbove is a list of dispatcher resume example skills, but theyre mixed (trucking dispatchers, emergency dispatchers, etc.) to give you an idea only.Dont just copy that list into your 911 or AAA dispatcher resume.Instead, heres what to do:Think of all the professional skills you have, including soft skills and hard skills, related to dispatch jobs.To find the best keywords to use on a resume, take out the job ad and see what theyre looking for in the job requirements section.If you find something from the requirements matching one of your original skills, add that to your resume.Pro Tip: Larger companies use software (an ATSapplicant tracking syst em) to manage the many resumes they receive. Stick as close to the job ads wording as possible in order to score higher when the software parses your resume.When making a resume in our builder, drag drop bullet points, skills, and auto-fill the boring stuff. Spell check? Check. Start building your resume here.Create my resume nowWhen youre done, Zetys resume builder will score your resume and tell you exactly how to make it better.6. Add Other Sections to Your Dispatcher ResumeYou now have a dispatcher resume, essentially.HoweverIts still pretty basic.To make your resume unique from the other applicants, add some extra resume sections which fit the bill.Here are a few great examples for a dispatcher resume:Licenses and certificationsPersonal interestsLanguage skills on a resumeVolunteer experience in a resumeJob-related achievementsDispatcher organization memberships7. Attach a Dispatcher Cover Letter to Your ResumeShould you write a cover letter?Absolutely.Most employers will over look a resume which doesnt come with a covering letter.With that saidHere is how to write a cover letter for dispatcher jobs:Determine how to format cover letter before starting.Start with a compelling cover letter introduction statement.Document your background, skills, and experience.List your choicest achievements with quantifiable numbers.Close with a cover letter ending including a call to action.To make sure you maximize your application delivery, read up on our cover letter advice, how long a cover letter has to be, and what should be included in a cover letter.Pro Tip: After a few days, send a follow-up email for a job application. During that time, dont forget to prepare for the job interview!Got any questions on how to write a dispatcher resume? Not sure how to talk about telecommunicator skills, logistics certifications, or dispatch achievements? Get at us in the comments below, and thanks for reading!